Digital Vehicle Inspection (DVI)

Digital Vehicle Inspection (DVI) Software Guide

Digital vehicle inspections are proven to increase service approval rates by 30-50%. By showing customers photos and videos of needed repairs, you build trust and make it easier for them to approve recommended services. DVI software has become essential for modern auto repair shops.

How DVI Software Works

Technicians use a tablet or phone to complete digital inspection forms, capture photos/videos of issues, and send results directly to customers via text or email. Customers can review and approve services from anywhere, increasing approval rates and reducing phone tag.

Key Benefits

Standalone vs. Integrated DVI

You have two options:

• Integrated DVI: Built into your shop management system (Tekmetric, Shop-Monkey, AutoLeap). Seamless workflow, automatic estimate updates, single login. Best for most shops.
• Standalone DVI: Separate apps (AutoVitals, DriveSure, Promotive). More features, better customization, works with any shop system. Best if your current shop software lacks DVI.

Features to Look For

• Photo and video capture
• Color-coded status (red/yellow/green)
• Canned comments and recommendations
• Text and email delivery to customers
• Customer approval tracking
• Integration with estimates/invoices
• Offline mode for areas with poor connectivity
• Customizable inspection templates

Implementation Best Practices

To get the most from DVI:

• Perform DVI on every vehicle—consistency is key
• Train technicians on photo quality (lighting, angles, clarity)
• Set expectations with customers upfront
• Follow up if customers don't respond within 2 hours
• Use color coding consistently (red = urgent, yellow = recommended, green = good)